Bokka Privacy Policy | Bokka
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Bokka Privacy Policy

Last Updated: 1st of March 2018

This Privacy Policy, together with the Terms of Business, governs how Bokka processes, stores and handles your personal information. As used in this Privacy Policy, ‘’Bokka’’ refers to the company Bokka Limited, including, without limitation to its owners, directors, investors, employees or other related parties, hereinafter referred to as “The Company”. Depending upon the frame of reference, ‘’Bokka’’ and “Services” may refer to the services, website, content and materials provided by The Company to You.

DEFINITIONS

‘’Personal Information’’ refers to information that identifies an individual, such as name, residential address, e-mail address, telephone number trading information, documents obtained according to The Company’s KYC Policy and details collected over the course of providing services to you. ‘Personal Information’ does not include anonymized and/or accumulated data that does not identify a unique user, such as information published on blockchains and other public networks in association with the services provided by The Company.

The purpose of this Privacy Policy is to describe:

i) The nature of Personal Information collected by The Company and how it may be used;
ii) The Company’s use of cookies and related technology;
iii) Financial information, such as bank account numbers, bank statement and trading related information.
iv) How and why The Company may disclose your Personal Information to third parties;
v) The transfer of your personal information within and outside of the European Economic Area (‘’EEA’’);
vi) Your right to access, review, update and delete your Personal Information;
vii) The security system used by The Company to protect and prevent the loss, misuse, or adjustment of Personal Information; and
iix) The Company’s retention of your Personal Information

COLLECTION AND USE OF PERSONAL INFORMATION

PERSONAL INFORMATION COLLECTED

The Company collects Personal Information that you provide to The company when you open a Bokka Account, execute any transactions on the Bokka Platform, or use other Bokka Services. That may include:

i) Personal Information, such as name, date of birth, residential address and email address.
ii) Account Information, such as username and password.
iii) Financial information, such as bank account numbers, bank statement and trading related information.
iv) Proof of Identity verification information, such as images of your government issued ID, passport, driving license and national ID card.
v) Proof of Residence verification information, such as a utility bill or similar information.

The company also faithfully collects certain information such as but not limited to computer and device properties such as operating system, browser, system resources, make and model, IP address, location and user behaviour information when you approach the Bokka website or use Bokka Services. The purpose of obtaining this information is;

i) Aggregated to provide statistical data about user’s browsing actions and patterns.
ii) Used to obtain troubleshooting information.
iii) Used to provide security information in relation to providing services.
iv) Used to assess marketing campaign performance.

B. USE OF COOKIES AND RELATED TECHNOLOGIES

The Company website uses cookies. Cookies are small text files that are located on your computer from the use of websites that you visit frequently. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

Cookies are mostly stored on your computer’s hard drive, information collected from cookies is used by The Company to assess the effectiveness of the website, analyze trends, and administer Services. The information collected from cookies allows The company to determine such things as which part of the website are most visited and obstacles that visitors may experience in accessing the website. With this knowledge, The Company can improve the quality of your experience on the platform by recognizing and delivering more of the most desired features and information, as well as by determining access difficulties. The Company also uses cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help The Company confirm your receipt of emails and provide you with a more personalized experience when using Bokka.

The Company uses third party service providers(s), to assist The Company in better understanding the use of Bokka. The Company’s service providers(s) will use cookies to receive information that the company selects which will educate The Company on such things on how visitors navigate around the website, what products are browsed, and general transaction information. The Company’s service provider(s) analyses this information and give The Company aggregated reports. The information and analysis provided by The Company’s service provider(s) will be used to assist The Company in better understanding visitor’s interests in the website and how to better follow those interests. The information collected by the service provider(s) may be linked to and connected with information that The Company collects about you while you are using Bokka. The company’s service provider(s) are lawfully restricted from using the information they receive from the website other than to assist The Company.

C. HOW THE COMPANY USE PERSONAL INFORMATION

The Company may use your Personal Information to:

i) Handle your transactions. The Company will process your Personal Information only for the purpose(s) for which it has been administered to The company.
ii) Verify your identity in accordance with the Money Laundering Regulations 2007, as well as address other law enforcement needs as described in more details our Terms of Use.
iii) Illustrate your service and user experience.
iv) Analyze website usage, and better our website and website offerings.
v) Help The Company to answer your customer service requests and support needs.
vi) Contact you about Bokka services. The email address you provide may be used to communicate information and updates related to your use of Bokka. We may also sometimes communicate company news, updates, promotions, and related information relating to similar products and services provided by The Company.

The Company does not implement behavioural tracking for customer’s activities on its website or across different websites, nor does The Company allow third-party data collection through Bokka.

If you wish to stop receiving marketing communications from The Company, please contact The Company at support@bokka.com

DISCLOSING AND TRANSFERRING PERSONAL INFORMATION

A. DISCLOSURES TO THIRD PARTIES

In processing your transactions, The Company may use and share some of your Personal Information with a third party service such as Google, used for business operations. Your information will not be sold, exchanged, or shared with any third parties without your consent, except to provide Bokka Services or as required by law. By using our Services and accepting our Terms of Business, you consent to the disclosure of your Personal Information as described in this Privacy Policy.

Non-personally identifiable visitor information may be provided to third parties for marketing, advertising, or other related operations.

The Company’s third party service providers are contractually bound to protect and use such information only for the purpose for which it was disclosed, except as otherwise compelled or permitted by law. The Company ensures that such third parties will be bound by terms no less protective than those described in this Privacy Policy, or those The Company is accountable for in regards to applicable data protection laws.

B. DISCLOSURES TO LEGAL AUTHORITIES

The Company may share your Personal Information with law enforcement, data protection authorities, government officials, and other authorities when:

i) Compelled by subpoena, court order, or other legal procedure.
ii) The Company believes that disclosure is necessary to prevent physical harm or financial loss
iii) Disclosure is necessary to report suspected illegal activity.
iv) Disclosure is necessary to investigate any infringement of this Privacy Policy or our Terms of Business.

C. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

The Company stores and process your Personal Information in data centres wherever The Company facilities or services are located. As such, The Company may transfer your Personal Information in accordance with our legal and regulatory obligations.

ACCESS RIGHTS TO PERSONAL INFORMATION

You have the right to access your Personal Information to correct, update, and block inaccurate and/or incorrect data. To exercise this right, contact The Company at support@bokka.com and The Company will reply to your request only where this is not inconsistent with our Terms of Business and other legal regulatory requirements. Within 30 days of receipt of your written request, The Company will provide you with your Personal Information, including the purposes for which it was used and to whom it was disclosed to in accordance with your subject request rights under the Data Protection Act 1998.

SAFETY OF PERSONAL INFORMATION

The Company will implement a variety of security measures to ensure the confidentiality of your Personal Information, and to protect your Personal Information from loss, theft, unauthorized access, and destruction.

These security measures include, but are not limited to:

i) Password protected directories and databases.
ii) Secure Sockets Layer (SSL) technology to ensure that your information is fully encrypted and safe.

All sensitive information is transmitted via SSL technology. Only authorized personnel are allowed access to your Personal Information, and this personnel is required to treat the information as highly confidential. The security procedures will be reviewed regularly in light of new and suitable legal and technical developments.

RETENTION OF PERSONAL INFORMATION

The Company retains Personal Information for as long as necessary to meet the purposes described in this Privacy Policy, subject to its own internal policies as well as legal and regulatory obligations. In accordance with record keeping obligations, The Company will maintain User and other Personal Information for at least five years after an account is closed.