FAQ | Bokka | Bokka
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FAQ

Frequently Asked Questions to help you find your way around Bokka Exchange Web and Bokka Exchange Mobile. For more specific questions our support is available 24/7.

Depositing funds to your Bokka wallet addresses is designed to be quick and easy.

On Bokka Exchange Web:

  1. On your Bokka Exchange Web trading interface click click on [Wallets]

  2. On the left panel select the wallet and currency type you wish to withdraw from.

  3. If this is your first time depositing into this wallet, first create a new address and then copy that address to clipboard. Alternatively, you can scan the QR code.

  4. Send the desired amount from your personal wallet to this address.

Once the transaction is confirmed on the blockchain the funds will now be available for you to trade on Bokka.

On Bokka Exchange Mobile

  1. Open your Bokka Exchange application
  2. Press the upper left menu button and select [Deposit/Withdrawal]

  3. Select the relative cryptocurrency you wish to deposit. Always be sure to select the correct wallet for the respective coin you will be depositing. For this example we will use BTC.
  4. Underneath Wallet Balance there is a Deposit window where you can find your public wallet address and QR code that can be used to deposit coins and underneath that a helpful button to copy the address to your clipboard.

  5. Send the desired amount from your personal wallet to this address.

Once the transaction is confirmed on the blockchain the funds will now be available for you to trade on Bokka.

Currenly Bokka is a crypto to crypto only exchange. Check back to see when we start offering fiat deposits.

Withdrawing funds from your Bokka wallet address is designed to be quick and easy.

On Bokka Exchange Web:

  1. On your Bokka Exchange Web trading interface click click on [Wallets]

  2. On the left panel select the wallet and currency type you wish to withdraw from.

  3. Under Withdrawal input the details of the destination wallet and amount you wish to withdraw to and click [Request Withdrawal].

  4. Withdrawal Requests will show you withdrawals that are pending and will be processed shortly.

Once the transaction is confirmed on the blockchain the funds will appear in your personal wallet.

On Bokka Exchange Mobile:

  1. Open your Bokka Exchange Mobile

  2. Press the upper left menu button and select [Deposit/Withdrawal]

  3. Select the relative cryptocurrency you wish to withdraw. Always be sure to select the correct wallet for the respective coin you will be depositing. For this example, we will use BTC.

  4. Underneath Wallet Balance and Deposit you will find the Withdrawal window. there is a Deposit window. Copy and paste the relative public wallet address to which you wish to withdraw your coins to. Be sure to send the right coins to the right wallet address (i.e. BTC to BTC address etc.) Enter the amount you wish to withdraw and press Request Withdrawal.

  5. Withdrawal Requests will show you withdrawals that are pending and will be processed shortly.

Once the transaction is confirmed on the blockchain the funds will appear in your personal wallet.

Fee structure

Fees on deposits:

  • There are zero fees on deposits to your Bokka wallets.

Trading Fees:

  • Boka brings you low trading fees with discounts as high as 50% based on your cumulative trading amount per month.

Withdrawal Fees:

  • We keep withdrawals fees to a minimum according to the network/miner fees and price fluctuations in the market.

For a more detailed breakdown on trading fees, discounts and withdrawals please check out this page.

Trading on Bokka is an ease with a reliable matching engine and lightning-quick order executions.

On Bokka Exchange Mobile

  1. To trade on your mobile Bokka application press the top create order button.

  2. You will now see a variety of orders such as Market, Limit, Stop and Stop Limit. Select the relevant order type depending on what type of trade you wish to execute.

  3. For this example, we will use a Market order, which is instantly executed at the best current market price in the order book. Choose the symbol you wish to buy or sell. Select a buy or sell order and the equivalent amount you wish to buy. In this example, we will buy one 1 ETH. You can set the market range for this order and even a comment note.

  4. Finally, once you have done all of the above you can press the execute button, which in this case would be Exchange Buy ETH for BTC.

Use the same process to execute different order types like market, limit and stop limit.

On Bokka Exchange Web

Soon…

Second Factor Authentication acts as an additional security layer when interacting with your account. This can be especially useful in keeping funds safe if your email address or logins are compromised.

  1. From your Bokka main app window press the top right menu button and then press the Settings button.

  2. Enable 2FA from the menu.

  3. Use the copy button to copy the code and then paste it to create a new 2FA in Google Authenticator.
  4. After you have put in the details to Google Authenticator and created a new 2FA code, copy and paste it into the Bokka 2FA window underneath Activation.
  5. You can now activate this extra degree of security for you account.